FAC
How do I customize my order?
- Answer: You can customize your order by uploading your photos directly to our platform. Select the product you want (poster, mug, calendar, photobook), etc and follow the instructions to add text, dates, or names if you wish.
Can I preview my product before purchasing?
- Answer: Yes, we offer a live digital preview from the product page so you can see what your design will look like before you complete your purchase.
Can I use photos from my mobile phone?
- Answer: Yes, mobile phone photos are generally suitable for printing, as long as they have enough resolution. If you’re unsure about the quality of an image, feel free to contact us and we’ll be happy to help.
What format and size should my photos be?
- Answer: We recommend that your photos be in JPEG or PNG format and with a minimum resolution of 300 dpi to ensure the best print quality. Avoid screenshots and images downloaded from apps or social networks.
How long does it take to receive my order?
- Answer: Delivery time depends on your location and the type of product. On average, our custom orders take 3-6 business days to arrive.
Do you offer international shipping?
- Answer: Yes, we ship to the following countries United States, Germany, Australia, Brazil, Canada, Denmark, United Arab Emirates, Spain, France, India, Italy, Malaysia, Norway, New Zealand, Netherlands, United Kingdom, Singapore, South Africa, Sweden, Vietnam.
We are currently working to ship to more countries around the world.
Can I track my order?
- Answer: Yes, once your order has been shipped, you’ll receive an email with a tracking number to monitor its status.
Can I return or exchange a personalized product?
- Answer: Since our products are personalized, we do not accept returns or exchanges unless the item is defective or damaged. If your product arrives damaged, please contact us within 14 days of receiving it to arrange a replacement or refund.
What should I do if my order arrives damaged?
- Answer: If your order arrives damaged, please send us photos and details of the issue to our customer service team. We’ll review your case and offer a replacement or refund if necessary.
What payment methods do you accept?
- Answer: We accept major credit cards (Visa, MasterCard, American Express) and payments via PayPal.
Is it safe to shop on your website?
- Answer: Yes, we use SSL encryption technology to ensure that your payment information is safe and secure.
Do you offer discounts for bulk orders or special events?
- Answer: Yes, we offer discounts for bulk orders and promotions during certain special occasions like Christmas, Valentine’s Day, and more. Subscribe to our newsletter to receive the latest deals.
Can I apply more than one discount code?
- Answer: Only one discount code can be applied per order. Make sure to use the code that best suits your purchase.
What if I’m not satisfied with my order?
- Answer: We offer a 100% satisfaction guarantee. If you are not satisfied with your order, please contact us within 14 days of receiving it so we can help resolve the issue.
What materials do you use for your frames and personalized products?
- Answer: We use high quality materials such as wood, metal and acrylic in our frames and products to ensure optimum durability and top quality finishes. As well as the printing is guaranteed to be of high quality.
How can I contact you if I have more questions?
- Answer: You can contact us through our contact form on the website or by emailing us at hello@photollage.art - We’re happy to assist you.
What sizes of posters do you offer?
- Answer: We offer a variety of standard sizes, including 13x18cm/5x7", 15x20cm/6x8", A4 21x29.7cm/8x12", 28x43cm/11x17", 30x30cm/12x12", 30x40cm/12x16", 30x45cm/12x18", 40x50cm/16x20", 45x60cm/18x24", 50x50cm/20x20", 50x70cm/20x28", 60x80cm/24x32", 60x90cm/24x36", 70x70cm/28x28", 70x100cm/28x40", among others.
Can I personalize products for special occasions like birthdays or anniversaries?
- Answer: Absolutely! You can personalize our products with names, dates, and special messages for any important occasion. For this purpose, we have exclusive and selected designs.
How should I care for my personalized products?
- Answer: To keep your personalized products in perfect condition, we recommend cleaning them with a soft cloth and avoiding prolonged exposure to direct sunlight.